Refund Policy

Last updated: July 2026

1. Pre-orders (Tier 2 & Tier 3)

You may cancel a pre-order for a full refund at any time before your rewards ship. Just email us with your order email address.
After delivery, EU consumers have the statutory 14-day right of withdrawal: return the items unused and in their original condition for a refund of the item price. Return shipping is at your expense.
If items arrive damaged or wrong, contact us within 14 days of delivery - we replace them or refund you in full, including shipping.

2. Support contribution (Tier 1)

Tier 1 is a voluntary support contribution with a digital thank-you. If you change your mind, contact us within 14 days of payment and we will refund it.

3. How refunds are processed

Refunds go back to the original payment method via Stripe, usually within 5-10 business days after approval.

4. Contact

contact@mahala404.com - include the email you used at checkout. Datalyn reads everything, even when the mood says DON’T ASK.